
Outsourcing “Miss”takes Happen When Misaligned
In July 2020, an international flight from a non-domestic airline, with a recently upgraded IT system, took off from a U.S. airport. But there was a problem. The flight crew

In July 2020, an international flight from a non-domestic airline, with a recently upgraded IT system, took off from a U.S. airport. But there was a problem. The flight crew

You’ve been outsourcing for a while now, but slowly you realize that it is becoming burdensome. You remind yourself why you agreed to outsource in the first place. Maybe it

Chaotic. Characterizing 2020 as anything else is difficult. But within the disorder of an unprecedented pandemic, global protests, and economic upheaval, we have had glimpses of clarity that have changed